The coronavirus pandemic is impacting everyone and as the situation continues to affect our world, we wanted to reach out and update you on how we at Simplicit are supporting our employees and you—our customers.
Our team of 20 employees are capable of working from anywhere. We’ve taken actions to reduce the need for our employees to come into our offices; at this point in time most, if not all, are working mostly from home and able to answer the phones, provide remote support and answer emails as needed to ensure you receive the technical support needed. We’ll continue to make sure our workforce is supported as this crisis evolves.
How to contact us - below
Ensuring Uptime for Customers
We know that, for many customers, this time has meant even more disruption to their businesses, with extreme swings in customer demand and stress on certain channels. That’s why we’re working across product areas where excess capacity may exist to help avoid disruptions. And, when it comes to service and support, we’ve built redundancy across locations to maintain a consistent experience for customers.
Please find below a set of services we started to implement for some customers and are available to you:
Remote access to your computer:
Seeing that many of our clients are forced to close their on-site offices and move to remote office setups, Simplicit can help with allowing your users to access their computers remotely. We are offering a service (Free for the month of March) that allows users to securely connect to their work computers from home and continue their daily tasks from wherever they are located. If users use laptops, we can allow them to VPN into the office and connect to the resources they need
Simplicit is able to allow you to continue receiving/conferencing and transferring calls with the use of softphones and call forwarding if needed. Please reach out to us if this is needed.
Teams and office chat:
As a large portion of people are forced into quarantine, we would like to offer you our services in better utilizing your inter-office communication tools to stay productive and efficient. With the use of Microsoft Teams/ Slack or Google Hangouts (depending on your provider)
PLEASE REMAIN VIGILANT TO CYBER ATTACKS!
We’ve already noticed an increase of cyber-attacks and phishing attempts throughout our clients.
Phishing: Please be aware of fake emails trying to get you to click on fake corona related websites, as they may be after your credentials, or have a malicious installer in the code.
Shared Devices: An emphasis on cyber security and logging out of remote workforce once done with it – especially with shared devices
Be extra cautious with security: avoid sharing password unless absolutely needed at which point only after phone verification.
Simplicit is here to help you through this period, please feel free to reach out to us or call us at (818) 471-4030 and we will reach out to you ASAP.